I would like to take a moment to thank Nittany Oil for a job well done. About a week and a half ago on Friday afternoon I was faced with a no hot water situation in my home. I had an appt. for 10 am and my furnace is about 35 years old and I was told I was probably be without heat for the weekend. I did not expect your team to work as hard as they did to get the part I needed and to get my hot water working by 4pm the same day. Hank was very easy to work with as I needed to make a pay schedule and John Howley was very efficient in managing to have the work done so I could be on my way to work, I start at 5pm, but most of all I want to thank Fred Templeton. I was very pleased at how diligent and professional he was, he also serviced my furnace awhile back and I was very happy with that visit also. Its not very often I feel compelled to write a thank you note, but I thought this was the right occasion. I did not think there was anything that could be done for my situation and my wife was extremely happy also. I have been a Nittany Oil customer for about 5 years and I have never had any difficulty in appointments or with my fuel delivery. Thank you for your great service and please pass my thank you to your employees.